Patient Portal

Registration & Logging In

How do I register for the patient portal?

At this time patient portal registration must be done in person at our office or by calling our office at (847) 381-8899. Our team members will be happy to walk you through the process and provide you with your patient security code. Once you have your patient security code, please click here . You will be asked for the patient’s last name and the patient security code our office has provided to you.

Please note: We cannot provide your username, password, reset your password, or lookup your forgotten username by email.

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How do I change my password?

Derick Dermatology recommends that you change your patient portal password periodically for security purposes. To change your password, simply log in to the patient portal. At the bottom of the main portal screen (summary tab), click the “Change Password” button. Enter your current password, your new password, and confirm your new password and click submit.

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What if I forgot my username?

Please call our office at (847) 381-8899. If you have previously registered with the patient portal, we can look up your username.

Please note: We must verify your identity before providing your username for patient privacy and security. If you have not yet registered, we can provide you with the necessary information to set your account up.

How do I reset my password?

Please call our office at (847) 381-8899. If you have previously registered with the patient portal, we can reset it and provide you with a temporary password. The temporary password will allow you to access your account and change your password.

Please note: We must verify your identity before providing your username for patient privacy and security. If you have not yet registered, we can provide you with the necessary information to set your account up.

Is the Patient Portal secure?

The patient portal meets all federal and state government standards. The patient portal itself is required by HIPAA/HITECH/ARRA Meaningful Use Stage 2 Certified Electronic Medical Records programs. All access to the website is controlled through industry standard bank-level encrypted connections (SSL/TLS).

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Demographic & Insurance Information

How do I update my demographic information, such as address, phone number, or email address?

Please log in to the patient portal here. Your current demographic information will be displayed on the main portal screen. Click on the “Demographics” tab along the top menu bar. On this page you can update your patient information, employer information, and emergency contact information. This will directly update our system with your new information after you click the “Save” button at the bottom of the screen.

Please note: You cannot update your first, middle, or last name – please contact our office if this information needs to be corrected.

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How do I update my insurance information?

Please log in to the patient portal here. Click on the “Insurance” tab along the top menu bar. This page will display basic information for your primary, secondary, and tertiary insurance information (if applicable). If you need to edit an existing insurance provider, please click “Edit” next to the listed insurance. If you need to add a primary, secondary, or tertiary insurance provider, please click the “Enter Primary, Secondary, or Tertiary” button.

Please note: If you are adding additional insurance carriers or editing an existing insurance carrier, enter all of the applicable policy information and click the “Save” button.

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Forms

What is the “Forms” tab used for?

We do not currently collect any forms online.

Clinical Summary & Summary of Care

What is a Clinical Summary? What is a Summary of Care?

  • A Clinical Summary is an overview of a specific visit to our office. This document includes all documented patient allergies, medications, problems, procedures, laboratory and pathology results, and other information relevant to your visit. The Clinical Summary document, and is a requirement of the Federal Government Meaningful Use Stage 2 Certified Electronic Medical Records platform program.
  • A Summary of Care is very similar to a Clinical Summary. It contains the same information as the Clinical Summary – however it covers ALL visits you have had with our office. This will contain a summarized overview of all of the care we have provided to you or your loved one. The Summary of care is a great replacement for a medical records request, as it contains all pertinent medical information from our systems.

How do I request the Clinical Summary from my visit?

All patients who visit our office after October 1st, 2014 who are registered for the patient portal, will receive an electronic copy of their Clinical Summary. The Clinical Summary of the visit will be delivered via the patient portal within 24 business hours of the visit. We typically post clinical summaries within 1 hour of the completion of the visit.

How do I request the Summary of Care document?

Please contact our office at (847) 381-8899, or via the portal messaging feature and request your Summary of Care document (please use the specific name “Summary of Care”. Our office will generate and post your Summary of Care to your patient portal within 48 business hours.

How do I access my Clinical Summary or Summary of Care?

Please log in to the patient portal here. Click on the “Clinical Summary” tab along the top menu bar. You will see a list of all of your electronic Clinical Summary or Summary of Care documents in order by the visit date. Next to each item, you will find the “Download XML”, “View PDF”, “Transmit Securely” buttons. Additionally you can see the last time this item was accessed by clicking details.

  • Download XML – allows you download a “standardized” XML file that any Meaningful Use Stage 2 Certified Electronic Medical Records platform can accept. This is useful if you’d like to provide another heath care provider with your visit information electronically. Although this is a federal standard, many health care providers have not yet implemented this capability, so please check with your other health care providers first before providing the file.
  • View PDF – allows you to view, print, or download your Clinical Summary in printed format.
  • Transmit Securely – allows you to transmit your clinical summary securely to another health care provider.

Please note: “The secure transmission system can only transmit records securely to other health care providers. You cannot use the secure transmission system to email yourself or other individuals a copy of your records due to HIPAA privacy laws and the inherent lack of security in traditional email. The receiving health care provider MUST have a directaddress.net address. Please contact the health care provider you would like the records delivered to in order to obtain their directaddress.net information.

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Can I view my Laboratory or Pathology results on the patient portal?

Laboratory and Pathology results cannot be posted individually at this time. However, a current list of all Laboratory and Pathology results are listed in the Clinical Summary and Summary of Care documents at the time of generation.

Messages

How do send a message to the office?

Please log in to the patient portal here. Click on the “Messages” tab along the top menu bar. Click the “Send The Office A New Message” button. Then enter a descriptive subject and the details of your message. Click the send button. Your message will be securely delivered to our team.

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How do I view or reply to a message sent to me?

Please log in to the patient portal here. Click on the “Messages” tab along the top menu bar. Click the message thread that you want to view or reply to. Review the message and enter any necessary reply in the “Reply To This Thread” box at the bottom of the screen. When finished, click the Reply or Cancel button as applicable.

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Will I be notified by email or text when Derick Dermatology responds to a message?

Unfortunately our portal does not currently have this capability. We are working with the software vendor to get this implemented as quickly as possible. For this reason we typically respond to patient portal messages by calling the patient.

Schedule

How can I view my historical and scheduled appointments?

Please log in to the patient portal here. Click on the “Schedule” tab along the top menu bar. A table of all previous and currently scheduled appointments will be listed. Additionally you can see the date, time, location, purpose, and provider for each visit.

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Can I request an appointment via the portal?

Currently the portal does not feature appointment scheduling. At this time appointments can be scheduled online by clicking the “Schedule an Appointment” button featured on our website.